Name, address, email address, phone number

Date of birth

Gender

Emergency contact information

Medical history, fertility treatment history, current treatments, medications, appointments, scans, and test results

Information about your and your partner's ethnicity, relationship status, and medical history

IP address, browser type, operating system

Pages visited on our website, time and date of access

Cookies and similar technologies (see Section 5)

Payment details for online appointment we will be collecting through online payment application.

Directly from you: When you fill out forms on our website, register for an account, schedule appointments, submit inquiries, or communicate with us via email, phone, or in person.

From your use of our website and services: Through cookies, analytics, and other tracking technologies.

From third parties: With your consent, we may obtain information from your referring doctor, other healthcare providers, or insurance companies.

Providing and managing your care: To diagnose, treat, and manage your fertility journey. This includes scheduling appointments, sending reminders, and communicating test results.

Improving our services: To analyze website usage, identify trends, and enhance our offerings.

Communication: To respond to your inquiries, provide information about our services, and send you updates (with your consent where applicable).

Billing and payment: To process payments for our services.

Legal and regulatory compliance: To comply with applicable laws, regulations, and legal processes.

Marketing and promotions: To Advertise our centre, and show insights we will be using your testimonies with all your consent.

With your consent: We will always obtain your explicit consent before sharing your information for purposes not covered by this policy, except where permitted by law.

To healthcare providers involved in your care: To ensure seamless coordination and continuity of your treatment.

To our staff and authorized personnel: Only those who need access to your information to perform their duties.

To third-party service providers: Who assist us in operating our website, conducting our business, or providing services to you (e.g., IT support, payment processors). These parties are contractually obligated to protect your information and use it only for the specified purposes.

For legal and regulatory reasons: As required by law, court order, subpoena, or in response to a lawful request from government authorities.

In the event of a merger, acquisition, or sale of assets: Your information may be transferred as part of the business.

To protect our rights and interests: To prevent fraud, abuse, or other illegal activities.

We will not sell your personal information to third parties.

Essential cookies: To make our website function properly.

Performance cookies: To collect information about how visitors use our website.

Functionality cookies: To remember your preferences.

You can manage your cookie preferences through your browser settings.

Technical safeguards: Encryption, secure servers, firewalls.

Administrative safeguards: Access controls, employee training, privacy policies.

Physical safeguards: Secure storage of physical records.

However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

Right to access: To request a copy of the personal information we hold about you.

Right to rectification: To request correction of inaccurate or incomplete information.

Right to erasure (right to be forgotten): To request deletion of your personal information under certain circumstances.

Right to restrict processing: To request that we limit the way we use your information.

Right to data portability: To request a copy of your information in a structured, commonly used, and machine-readable format.

Right to object: To object to certain types of processing, such as direct marketing.

Right to withdraw consent: To withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

We will retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law and our professional obligations. We retain medical records for 10 years as per regulatory requirements.

Our website may contain links to external websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable laws. We will notify you of any significant changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.